Operations Consulting

We help small businesses run better.

GlidePath works with you to find the friction in your operations and eliminate it. We develop and use modern AI tools built around how your business actually works, not a vendor's template.

Let's Talk About Your Business
What We Do

Services

Operations consulting is the work. Everything else follows from thirty years of building businesses, running teams, and solving operational problems from the inside.

Primary Practice

Custom Business Tools

Your staff should not have to change how they work to accommodate new software. GlidePath builds custom operational tools designed around how your business actually runs, not the other way around.

Some include AI as a working layer: answering staff questions from your own documentation, routing tasks, surfacing what needs attention. Some are purely operational. The question is never "where can we add AI?" It's "what does this workflow actually need?"

Every tool we build is yours. Your data stays where you can see it, not locked inside a third-party platform. No subscriptions, no lock-in. The primary model is an advisory retainer. Work that exceeds the retainer's scope routes to a separate project contract. Standalone project builds are also available.

Discovery

Map the actual process, not the intended one. Find where time is leaking and why, before recommending any solution.

Design & Build

Scoped engagement to design, build, and deploy a purpose-built tool, with the client as a stakeholder throughout.

Verification & Handoff

Every build is tested against failure before you see it. Staff training and documentation included. Your team owns it.

Advisory Retainer

The primary engagement model: ongoing relationship, maintenance, improvements, and bounded new builds. Work that exceeds scope routes to a separate project.

Other Services

Continuing Education

AIA and LACES-accredited CEU development and delivery, plus custom sales team training for the lighting industry.

  • CEU course development & delivery
  • Lighting training for sales teams
  • Custom training content (client-delivered)

Sales Leadership & Operations

Strategic consulting for lighting manufacturers and agencies navigating the U.S. market.

  • USA market entry
  • Sales strategy & spec training
  • Linecard & channel strategy

Lighting Design

Architectural and theatrical lighting design consulting for owners and the design profession.

  • Entertainment & retail
  • Residential & mixed-use
  • Sites, landscapes & facade
Why GlidePath

What we bring to the work

Four things that shape every engagement.

01

Outcome first, tools second

We start with your problem, not a product. Every engagement begins by mapping what's actually happening in your operations, before anything gets built.

02

Both sides of the table

Built and ran a multi-territory rep agency from zero to $18M. Spent years inside a manufacturer. That combination means no blind spots in how sales organizations and channel relationships actually function.

03

Design-trained perspective

Thirty years of design work changes how problems get approached. Precision, collaboration, and serving the person on the other side of every engagement; those instincts carry into the consulting work.

04

Deep industry roots

Built and ran organizations on both sides of the manufacturer-agency relationship. Co-founded a national trade association. The operational dynamics of small businesses in this industry aren't abstract; they're familiar territory from the inside.

Our Services

Operations consulting is the work.
Thirty years of building and running small businesses is what we bring to it.

Primary Practice

Custom Business Tools

Your staff should not have to change how they work to accommodate new software. GlidePath builds custom operational tools designed around how your business actually runs, not the other way around.

Some include AI as a working layer: answering staff questions from your own documentation, routing tasks, surfacing what needs attention. Some are purely operational. The question is never "where can we add AI?" It's "what does this workflow actually need?"

Every tool we build is yours. Your data stays where you can see it, not locked inside a third-party platform. No subscriptions, no lock-in. The primary model is an advisory retainer. Work that exceeds the retainer's scope routes to a separate project contract. Standalone project builds are also available.

Discovery

Map the actual process, not the intended one. Identify where time is leaking and why, including input from the people doing the work, not just the person commissioning the fix.

Design & Build

Concept, refinement, and build, with the client as a stakeholder throughout. Core function walks end-to-end before any testing begins.

Verification & Handoff

Adversarial review before client exposure. Cold start, failure injection, edge case, and stranger testing. Every build is tested against failure before it reaches your team.

Advisory Retainer

The primary engagement model: ongoing relationship, maintenance, improvements, and bounded new builds. Work that exceeds the retainer's scope routes to a separate project contract. Month-to-month.

Other Services
Continuing Education

Continuing Education

GlidePath develops and delivers educational content for the lighting industry, from AIA and LACES-accredited CEU courses to sales team trainings. We build custom programs for client delivery, or serve as the expert presenter at your events or training sessions.

CEU Course Development

AIA and LACES-accredited continuing education content for architects, landscape architects, and lighting professionals.

CEU Course Delivery

Expert presentation at conferences, lunch-and-learns, and professional development events.

Lighting Training for Sales Teams

Technical and applications training to help sales teams speak confidently about lighting solutions.

Custom Training Content

Develop training programs for clients to deliver under their own brand, with ongoing support as needed.

Sales Leadership & Operations

Sales Leadership & Operations

GlidePath provides strategic consulting for lighting manufacturers and agencies navigating the U.S. market. From market entry and rep network development to specification sales strategy and channel alignment, we bring operational experience from both sides of the manufacturer-agency relationship, deeply rooted in architectural and theatrical lighting design.

USA Market Entry

UL/ETL readiness, rep recruitment, territory planning, and launch playbooks to successfully enter the U.S. market.

Sales Strategy Development

Go-to-market planning, target account identification, and sales process design.

Specification Sales Training

Spec positioning, objections handling, sales playbooks, and activity cadence development.

Linecard & Channel Strategy

Territory-by-territory analysis, conflict reduction, distributor engagement, and national account alignment.

Lighting Design

Lighting Design

GlidePath offers lighting design consulting services, enabling owners and the design profession to access decades of experience to maximize their projects' lighting outcomes.

Entertainment

Themed environments, performance venues, arenas, and stadiums.

Retail Shops & Showrooms

Branded retail environments that showcase materials and craftsmanship.

Residential

Private residences and multifamily developments.

Mixed Use Developments

Integrated lighting solutions for complex multi-use properties.

Sites & Landscapes

Gardens, streetscapes, plazas, and exterior environments.

Facade Lighting

Building exteriors and architectural features.

About GlidePath

Thirty years of building things: designs, businesses, organizations, and now the AI tools that make them run better.

GlidePath Consulting exists to help businesses, and the people running them, work better. The work has always been about people, operations, and outcomes. The lighting industry background runs deep.

Our Approach

How we build

Most tools fail the people they're built for. Not because the technology was wrong. Because the people who built them fell in love with the tool.

They found a clever solution and made the workflow serve it. They delivered something that worked -- by their definition of worked -- and handed it to someone whose day was already full, whose phone was already ringing, and whose patience for learning new software was exactly zero.

That's not delivery. That's a problem wearing a product's clothing.

The principle I carry into every build comes from lighting design. A former principal of mine had no patience for clever solutions that made the project harder to coordinate. Pick the tool that serves the spec. Connect it in the most direct way possible. Nothing precious.

The elegance is not in the code. The elegance is in the fit. Not making your people change how they work to accommodate the system... that IS the achievement. Customers reign supreme. They do not serve the software. Quite the contrary.

GlidePath exists because the knowledge and process discipline required to build durable operational systems -- knowledge that accumulated across thirty years in a demanding industry -- should not require enterprise resources to access. Small business owners deserve the same rigor. They rarely get it because the people who have it are priced out of reach, or too focused on clients who have more zeros in the budget.

Everything GlidePath delivers moves through a defined process: discovery before design, design before build, adversarial review before client exposure, and documented support from the day it goes live. Not because the process is impressive. Because the alternative -- shipping something and hoping it holds -- is the exact failure mode this practice exists to prevent.

The build is not the deliverable.

Their success is.

Chapter 01

The designer

The career started in light: architectural and theatrical lighting design, with projects spanning coast to coast. The FDR Memorial on the National Mall. CityWalk at Universal Studios Hollywood. Staples Center. The Longwood Gardens Meadow. The Henrybuilt Showroom in Brooklyn. Design work teaches precision, collaboration, and how to serve the person on the other side of the drawing. Those instincts don't go away.

Billy taught at UCLA and speaks regularly at Penn State's Architectural Engineering department. Founding member of Project Candle. Long-standing member of both IES and IALD. The industry relationships are real and longstanding.

Chapter 02

The business builder

Moved to the commercial side: specification sales first. Design credibility opened doors no other rep could access. Then the manufacturer side: managed rep agency networks across Eastern US and Canada, doubled territory sales. VP of Specification Sales and Marketing at a major agency, running spec teams and manufacturer relationships.

In 2012, founded Digital Filaments from scratch. Grew it to $18M in annual sales with a linecard of over 150 brands, in one of the most competitive spec markets in the country. Along the way, co-founded what became the NEMRA Lighting Division, a national organization built to professionalize the independent rep model. Both sides of the table, up close, over a long time.

Chapter 03

The current work

The newest layer is also the most useful one for most clients right now: bringing modern AI tools to small business operations. Find the friction. Build the fix. Hand it off in a way the team can actually use and maintain.

Billy has spent thirty years as a specifier, a teacher, and a problem solver. He speaks the language of small business operations, technical specifications, and organization building because he's built organizations, written specs, and run the operations himself. The AI consulting work is grounded in that history.

Affiliations & Credentials

Certified Professional Manufacturer Rep (CPMR)  ·  Co-founder, AAILA (now NEMRA Lighting Division)  ·  Founding member, Project Candle  ·  Former UCLA instructor  ·  IES and IALD member

Case Studies

Real-world examples of successful consulting projects

Staff Knowledge System, AI-Enabled (Physical Therapy Practice)

Challenge

The owner of the practice was everyone's source of truth. Every question found its way back to him... even though he'd already done the work. Policies written. Processes documented. Institutional knowledge captured. None of it accessible at the moment staff needed it.

Solution

Took the practice's existing documentation and put it where staff actually work: available instantly, by question, without filtering through the owner. The knowledge he'd built finally did what it was supposed to do.

Results

Staff stopped asking the owner what he'd already answered. He recovered time. The practice runs on his work now... not his availability.

Sales Intelligence System, AI-Enabled (National Sales Agency)

Challenge

Post-meeting documentation and client follow-up consuming significant rep time. Critical context scattered across notes and email with no reliable way to surface it.

Solution

Purpose-built AI triage tool that processes meeting notes, surfaces follow-up priorities, and maintains running client context accessible to the rep in the field.

Results

Hours recovered per week. Client relationships managed with greater consistency and less effort.

Web Presence — (Private Psychology Practice)

Challenge

Twenty years of full practice built entirely on word of mouth. No website, no LinkedIn, no online footprint... intentionally. Then colleagues started sending referrals who couldn't find her. The absence that had always been a choice started to feel like a liability.

Solution

Built a minimal, elegant web presence: static site, custom logo, professional headshot. Designed as a referral touch point, not a content hub. Simple, findable, nothing that needs constant tending.

Results

Findable. Contactable. The word-of-mouth network that built her practice over twenty years can now complete the loop.

Consulting — (National Sales Agency)

Challenge

Fragmented brand and rep network.

Solution

Conducted linecard analysis, mapped territories, proposed national sales structure.

Results

Framework for scaling multiple international brands in the U.S.

Catalog Automation System, AI-Enabled (Lighting Solutions Importer)

Challenge

Thousands of products available to catalog and inventory from vendors around the world... and a few hundred actually on the website. Factory spec sheets arriving formatted for the factory floor, not for catalog upload. Every product required manual translation, reformatting, and data entry by someone who knew the system. The catalog couldn't grow without the team growing with it.

Solution

Designed and built an automated processing pipeline. Staff upload a factory spec sheet; the system extracts the relevant data, validates it against the catalog's attribute schema, and outputs a file ready for direct upload. No AI interface for employees. No new skills required.

Results

The catalog backlog became workable. New suppliers and new product lines processed continuously... without proportional headcount.

Lighting Design & Construction Administration — (Retail Showroom, DUMBO)

Challenge

Renovating a historic building with modern, flexible lighting.

Solution

Designed a highly adaptable LED system showcasing materials and craftsmanship.

Results

Elevated brand presentation and client experience.

Portfolio

What we build and how it looks in practice

Category 01

Staff Knowledge Systems

The owner of a small practice is usually everyone's source of truth. Every question finds its way back to them, even for things they've already documented. We build a tool that puts that knowledge where staff actually work: available instantly, by question, without filtering through the owner.

Live demo

Staff Assistant -- Physical Therapy Practice

A fully functional demo built on a fictional PT practice. Six department modules. Real AI responses grounded in practice-specific SOPs. This is what the finished product looks like.

Login

Staff assistant login screen

Departments

Department module selector

In Use

Staff assistant response

Try it yourself

Live at gppt.glidepath-consulting.com  ·  Password: gppt2026

Production engagement

Staff Knowledge System -- Physical Therapy Practice

The owner was everyone's source of truth. Policies written, processes documented; none of it accessible when staff needed it. We put the knowledge where staff actually work. Staff stopped routing questions through the owner. He recovered time. The practice runs on his work now... not his availability. Active retainer, ongoing.

Category 02

Staff Operations Tools

Operational tools that run inside the infrastructure a team already uses. No new app to install. No new login to remember. Built around existing tools and existing habits, because the elegance is in the fit, not the technology.

Production engagement

Staff Timeclock -- Physical Therapy Practice

Staff needed a reliable way to clock in and out without learning new software. We built a timeclock system that runs through the messaging app they already used every day. Clock in, clock out, shift notifications, all through existing infrastructure. No new tool. No new habit required.

Frequently Asked Questions

Common questions about our consulting services

Do you do consulting or design work?

Consulting is the primary focus: helping businesses improve their operations, with deep lighting industry expertise as context. Design work is available for select projects.

How do AI tools fit into the work?

They're the primary instrument. GlidePath builds custom tools around how a business actually operates, not off-the-shelf software configured to fit. The tools belong to the client when the engagement ends.

How is client data handled?

The data-handling posture for each engagement is confirmed before work begins. Client content is never used to train external AI models. Engagements that touch regulated data, like HIPAA, PCI, or SOC 2 scope, are identified early and routed to a qualified provider rather than absorbed into the consulting scope.

For what types of companies do you consult?

Small businesses where operational friction is costing time, money, or momentum. Many clients come from the lighting industry; others don't. The problems tend to be the same.

What does a typical engagement look like?

Most start with the Advisory Retainer: an ongoing relationship where friction gets identified and solutions get built. Work that exceeds the retainer's scope routes to a separate project contract, so the right container is clear before anything gets built. Standalone project engagements are available without a retainer.

Engagement Models

Let's map your path forward

Ready to talk about your operations or your next consulting engagement?

Phone

215-620-1160

Email

[email protected]

Also available for confidential advisory and short sprints.